How I manage man and machine for Amazon

Amazon.com Inc. has yet to offer a tour of its new Baltimore operations still ramping up on Broening Highway, but Chris Griffenkranz knows plenty about the online retailer’s massive facility. Griffenkranz, 31, is a senior manager at Amazon’s fulfillment center and sortation center, which total over 1.3 million square feet and have exceeded expectations by employing more than 2,500 people. He has been with the local operation since it began, training with its leadership team even before it opened…

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